This Privacy Policy explains how Shah G Online ("we", "us", "our") — an online food marketplace at shahgfood.com — collects, uses, shares and protects your information. By using our website you agree to these practices.
1. Who we are
Shah G Online is a digital marketplace that lists the menus of partner restaurants and home kitchens across Pakistan. We are an online-only service based in Islamabad, Pakistan (online-only B2B service — no physical storefront). We do not cook, sell, or deliver food ourselves — orders are placed directly with the listed restaurant.
2. Information we collect
From customers: nothing is required to browse. If you choose to order, you contact the restaurant directly by phone or WhatsApp — any details you share then go to that restaurant, not to us.
From restaurant partners: business name, owner name, phone, email, service areas, dish and pricing details, and payment confirmation details for your listing subscription.
Automatically: basic technical data (device, browser, IP, pages viewed) and cookies/local storage to keep the site working and to remember your language preference.
3. How we use your information
To display restaurant listings to customers in the relevant service areas.
To process and manage restaurant listing subscriptions and to contact partners about their account.
To improve, secure and operate the website.
To meet our legal, tax and regulatory obligations.
4. Payments
Listing subscription payment details are shared with partner restaurants by email after they submit a listing request, and payments are settled by bank transfer. We do not store your card or bank details on our servers. Customer food payments are made directly to the restaurant and are outside our systems.
5. How we share information
With partner restaurants, only as needed to operate their listing.
With service providers (payment processor, hosting, email) strictly to run the service.
Where required by law, regulation or a valid request from a public authority.
We never sell your personal information.
6. Cookies
We use essential cookies and local storage to remember your language, keep the site working, and understand usage so we can improve it. You can control cookies in your browser.
7. Data retention & security
We keep information only as long as needed to provide the service and meet legal requirements, then delete or anonymise it. We use reasonable technical and organisational measures to protect it, though no method is 100% secure.
8. Your rights
You may request access to, correction of, or deletion of your information, and withdraw marketing consent, by contacting us below.
9. Changes & contact
We may update this policy and will post the new version here. Questions? Email us at business@shahgfood.com.