We want every meal to be right. If something is wrong with your order, tell us and we will fix it.
1. When we offer a replacement or refund
A dish is missing, or you received the wrong item.
The food is spoiled, undercooked or has a quality problem.
Your order did not arrive.
2. How to report a problem
Contact us within 2 hours of delivery. Share your name, phone number, the branch and what went wrong. A photo of the food helps us resolve it faster.
Call or WhatsApp us on +92 330 786 2992. You can also use the complaint form on this website.
3. How we resolve it
Depending on the issue, we will send a replacement, give you credit on your next order, or refund the affected items.
Cash refunds are returned by the branch or rider, or by bank transfer, usually within 7 working days.
4. What is not covered
Changes of mind after the food has been prepared.
Delays caused by an incorrect address or an unreachable phone number.
Complaints about taste preference where the dish was made as described.